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SQM Client Feedback Questionnaire
Case reference
*
Case type (required)
Family
Conveyancing
Wills and Probate
Personal Injury
Housing
How satisfied were you with your overall level of service? (required)
1 - very satisfied
2
3 - neutral
4
5 - very unsatisfied
Did we give you information / advice that was easy to understand? (required)
1 - very easy to understand
2
3 - neutral
4
5 - very difficult to understand
How informative did you find our staff? (required)
1 - very informative
2
3 - neutral
4
5 - very uninformative
How well did we keep you up to date with progress? (required)
1 - kept well up to date
2
3 - neutral
4
5 - not kept up to date at all
Were matters dealt with in a competent and timely manner? (required)
Yes
No
How well did we listen to what you had to say? (required)
1 - listened very well
2
3 - neutral
4
5 - did not listen at all
Did we treat you fairly at all times? (required)
1 - treated fairly at all times
2
3 - neutral
4
5 - not treated fairly at all
Would you recommend us to someone else if they needed legal help or advice? (required)
Yes
No
Please tell us the reason you would or wouldn't recommend us
Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact
ENQUIRY FORM